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Attending an Emergency Department (ED) is a daunting process for patients. It is important, as ED clinicians, that we remain cognizant that attendance to hospital is an irregular occurrence for most people and is associated with considerable anxiety.
To improve patient experience an enhanced understanding of patient needs is crucial. The Picker Institute developed the Always Event (AE) to address this which is defined as a “clear, action-oriented, and pervasive practice or set of behaviours” with the aim of engaging patients and relatives with an ongoing commitment to patient-centred care and excellent patient experience that is feasible in day to day practice.This is in line with recent pushes that highlight person-centred care as a key way of improving patient experience.
AEs require a reflective approach to feedback allowing for patients to express what is important to them in their healthcare experience.
Nicola was our first nurse appointed smashing the interview and rapidly getting a handle on the intricacies of clinical research in the ED. Her portfolio of studies includes She leads on Rapid-CTCA, Target-CTCA, SABER and Pro Teds
Mark was appointed in June 2017 and has rapidly found his feet helping promote QEUH ED nurse engagement. His infectious enthusiasm and energy will be a huge asset to the team! He leads on Novel, Aerogen, RAMPP, Frontiers
Introducing Dave the Trauma Man! The QEUH will become a Major Trauma Centre in 2019 as part of the Scottish Trauma Network. Dave is going to have a pretty tough year… in fact he is going to experience more car accidents, falls from height and industrial accidents than any other manikin in Scotland.